WAREHOUSE - OPERATIONS MANAGER

Shift: 2^nd Shift

We are seeking a dedicated and experienced Operations Manager for our 2nd Shift to oversee daily operations and ensure efficiency within our facility. The ideal candidate will be responsible for managing staff, optimizing processes, and maintaining high standards of quality and safety. This role requires strong leadership skills, a strategic mindset, and the ability to adapt to a fast-paced environment.

Responsibilities

• Lead and manage the operations team during the 2nd shift, ensuring all production goals are met.
• Develop and implement operational strategies to improve efficiency and productivity.
• Monitor key performance indicators (KPIs) and prepare reports for management review.
• Ensure compliance with safety regulations and company policies.
• Train, mentor, and evaluate staff performance; fostering a positive work environment.
• Collaborate with other departments to streamline processes and enhance communication.
• Address any operational issues promptly to minimize downtime.
• Maintain inventory levels and oversee supply chain logistics as necessary.
• Facility housekeeping and the safe and injury-free operation of all activity conducted on a 24/7 basis related to the scheduling, unloading, processing, loading and shipping of freight.
• Oversees customer relationship and the meeting or exceeding of customer expectations in terms of LOS and KPI requirements including the timely, damage free and accurate shipment of goods.
• Plan and implement the efficient utilization of labor in order to achieve budgeted CPU and Units per Hour productivity objectives.
• Forecast staffing, workload and performance results to meet business demands for workload and performance results for area of responsibility.
• Establish standard operational procedures (SOPs) and continuous improvement activities to achieve optimum efficiency and budgeted return on investment (ROI) objectives.
• Develop a highly productive staff of subordinates by actively participating in recruitment, selection, performance management, and reward/recognition programs.
• Provide for the safety and well-being of all subordinate personnel.
• Create and maintain high levels of employee productivity and engagement.
• Meet or exceed customer expectations pertaining to timeliness and quality of service.
• Actively participate in the development of annual operating budgets, capital investment, cost reduction, continuous improvement, and accident prevention programs.
• Demonstrate effective management planning, organizing, communicating, directing, controlling, and innovating skills.
• Effectively resolve customer service problems with timely customer interaction and problem-solving skills.

Experience

• Proven experience in an operations management role or similar position within a manufacturing or production environment.
• Strong understanding of production processes, quality control, and safety standards.
• Excellent leadership skills with the ability to motivate and manage a diverse team.
• Proficient in data analysis and performance metrics; experience with relevant software tools is a plus.
• Exceptional problem-solving abilities and decision-making skills.
• Strong communication skills, both verbal and written, with the ability to interact effectively at all levels of the organization. Join our team as we strive for excellence in operations while fostering a collaborative workplace culture. We look forward to your application!

Skills/Abilities

· Must possess excellent customer service skills with the ability to grasp extensive knowledge while dealing with a variety of people.

· Must have strong organizational and time management skills.

· Ability to organize and manage multiple priorities

· Excellent verbal and written communication, planning and organizing skills

· Strong leadership, relationship management, and problem-solving skills

· Multi-tasking with quick pivots from task to task with changing business needs

· Firm execution of loosely-defined projects and process improvement changes

· Productive within a team environment

· Close attention to detail

· Must be able to adapt and flex to a changing environment

In addition to the duties listed above, employees are required to: adhere to Waterfront policies and procedures; work in a safe manner; perform duties as workload necessitates; maintain a positive and cooperative attitude; communicate regularly with your supervisor about work issues; demonstrate efficient time management; demonstrate regular and reliable attendance and punctuality; meet applicable productivity standards; and complete other duties as assigned by Waterfront from time to time.

This outline is not intended to be all-inclusive of the employee’s duties and responsibilities as they may change at the sole discretion of Waterfront Logistics.

Waterfront Logistics Inc. is committed to providing equal employment opportunities to all employees and applicants without regard to race, religion, color, sex, national origin, citizenship status, uniform service member status, age, disability, sexual and gender orientation, genetic information or any other protected status in accordance with all applicable federal, state and local laws. This commitment extends to all aspects of the company’s employment practices including, but not limited to, recruiting, hiring, promoting, transferring, compensation, benefits, training, leaves of absence, termination, and other terms and conditions of employment.

This job description is intended to set forth the core functions required for this position and describe the general nature of the work performed by employees in this position. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. Employees may be assigned additional responsibilities as necessary. The Company reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of the Company’s business, competitive considerations or the work environment changes.

Job Type: Full-time

Pay: $73,000.00 - $80,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Ability to Commute:

• Wilmington, CA 90744 (Required)

Ability to Relocate:

• Wilmington, CA 90744: Relocate before starting work (Required)

Work Location: In person